FAQ’s/General Info

Free shipping within Canada

  • All prices will include regular mail shipping and orders over 300g will be upgraded to expedited or xpresspost if faster. If on regular mail shipments you would like to upgrade to xpresspost there will be a fee of $10.

Shipping outside Canada

  • We are not shipping out of Canada at this time.

Payment Methods

  • Our preferred method of payment is Interac E transfer – a simple way of sending money within Canada, using your online banking. If you require more information on E transfers please email us, use the contact us form, or text 867-675-0450.
  • We also offer a cash on delivery option via canada post.

How does COD work?

  • Orders to be paid for by Cash on Delivery (COD) are subject to a $10 handling fee.
  • The COD service is available for orders shipped expedited via Canada Post.
  • Please note that COD items will be available for pickup at a nearby Canada Post location, usually the same evening a notification card is left in your mail.
  • Canada Post accepts credit cards for COD orders under $100. All COD orders can be paid for with cash or debit.

Do you offer next-day options?

  • For $40 we can ship your order via Purolator. Purolator provides next-business-day service to the majority of Canada, however some very rural areas may take two business days. Please check the purolator website for delivery estimates if you live in a very rural location.
  • Please note that Purolator delivers Monday-Friday and is available for customers paying by Interac e-transfer.

Can I return my kratom?

  • Any unopened bags may be exchanged, gram for gram for a different strain.
  • Issues of product quality will be evaluated on a case-by-case basis. We are committed to providing the highest level of customer service for the best kratom in Canada.

Text 867-675-0450 with questions/complaints.